Due to the perishable nature of our products (fresh flowers) não aceitamos devoluções nem trocas após a entrega.
1. Cancellations
Orders can be cancelled up to 24 hours before delivery
After this period, we do not guarantee cancellation or refund.
2. Problems with the order
If there are any problems with your order (e.g., damaged flowers, delivery error), please contact us within 24 hours after delivery.
📧 Email: florregistudio@gmail.com
WhatsApp/Telefone: +351 938 342 339 / +351 932 328 560
We can request:
Order details
Product photographs
3. Possible solutions
Depending on the case, we can offer:
Credit for future order
Bouquet replacement
Partial or full refund
4. Responsibility
We are not responsible for:
Delays caused by external factors (traffic, weather conditions)
Incorrect addresses provided by the customer.
Absence of the recipient at the time of delivery.
5. Customized products
Personalized or custom-made bouquets are non-refundable, except in case of defect or error on our part.
6. Contact
If you have any questions, please contact us:
📧 florregistudio@gmail.com
WhatsApp/Telefone: +351 938 342 339/+351 932 328 560
📍 Alfredo Lopes Vilaverde 19e, Loja 29, Paço de Arcos, 2770-009, Portugal
Last updated: April 2026